Can a damaged tile roof be documented without climbing it

Yes. A damaged tile roof is an unstable and dangerous surface, and the drone photographs it in full from the air at a resolution that lets you identify a single displaced or cracked tile.

The insurer claims it is a construction defect, not the storm

This is a common counter-argument, and the answer to it is detailed documentation of the damage pattern close to the event. Aerial and thermal documentation signed by a certified inspector gives your adjuster a basis on which to establish the link to the event.

Isradrone Direct · Damage Assessment

Storm, Hail and Flood Damage Assessment by Drone

After a storm the roof is where most of the damage is concentrated, and also the most dangerous place to climb. A drone documents the full extent of damage to tiles, canopies, pergolas and solar water heaters within minutes, without anyone stepping onto an unstable surface.

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How it works

Document before you repair

After a storm the instinct is to repair quickly, and that is exactly the mistake that weakens the claim. Once the roof has been repaired it is nearly impossible to prove the original extent of the damage, and the insurer assesses whatever is left to see. The right order is the reverse: full documentation first, repair after. If urgent work is needed to prevent further loss, photograph before touching anything.

What a storm damages, and what is only visible from above

Strong wind displaces and cracks roof tiles, tears canopy sheeting, uproots pergolas and shifts solar water heaters and collectors. Hail leaves dents in collectors, shutters and cladding. Almost all of this sits on a horizontal plane or at height, so only a small part of it is visible from the ground. An aerial photo covers the entire roof plane at once, and thermal imaging adds the water ingress created by the impact.

Act of nature or construction defect: what decides whether they pay

The insurer's most common counter-argument is that the damage was not caused by the storm but by a pre-existing defect, old sealing or poor maintenance. The way to meet that argument is broad, accurate documentation of the damage pattern immediately after the event, showing concentrated and consistent damage matching a weather event. The insurance determination is made by an adjuster and engineer, and the role of documentation is to give them a strong factual basis.

What you receive

Full documentation of the roof plane without climbing it
Mapping of displaced, cracked or missing tiles
Documentation of canopies, pergolas, solar heaters and collectors
Thermal imaging to find water ingress created by the storm
An orderly report for immediate submission to the insurer

Frequently asked questions

As early as possible, and before any repair. The more time passes and the more work is carried out, the harder it becomes to prove the damage was caused by the event itself rather than before or after it.